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Modules’ Learning Outcomes

Sub-Section D _1
Title of the Module/Unit: PMG 714: Supply Chain Management 
Learning Outcomes:
1. Competences

At the end of the module/unit the learner will have acquired the responsibility and autonomy to:

  • Construct communication planning strategy in order to evaluate, present and communicate professional issues relevant to SCM and logistics, on an expert- as well as a common level.
  • Recommend how to apply acquired knowledge and skills within new areas of SCM research and applications
  • Justify decisions and judgements based on scientific papers and other academic work with a critical view
  • Develop logistics service and activities
  • Determine logistics activities costs and promote how to increase benefit to cost ratio.
  • Design the necessary steps to improve the project supply chain
  • Evaluate and choose the best way to solve all problems in the project supply chain
  • Assess Supply and Demand, profitably for products and services
  • Propose competitive market position improvement strategies
2. Knowledge

At the end of the module/unit the learner will have been exposed to the following:

  • Demonstrate supply chain activities and transactions are compliant with relevant legal, regulatory and contractual obligations, and industry and organization standards and policies for supply chain responsibility.
  • Identify advanced knowledge about supply chains and logistics in general
  • Develop   strategic plan when dealing with different types of supply chains
  • Develop plan to deal with current supply chain management trends Understand and apply the current supply chain theories, practices and concepts utilizing case problems and problem-based learning situations
  • Identify the foundational role of logistics as it relates to transportation and warehousing.
  • Classify The five most critical elements of Supply chain management 
  • Analyze bottlenecks and identify issues with material flow
3. Skills

At the end of the module/unit the learner will have acquired the following skills:

  • Demonstrate advanced theory and methods to identify inefficiencies in supply chains
  • Apply knowledge and understanding of Inventory, theories, and concepts to Supply chain Management.
  • Solve operational challenges/problems in supply chains and logistics systems and to assert the relevance of models and methods to resolve these
  • Analyse operational challenges/problems in supply chains and logistics systems and to assert the relevance of models and methods to resolve these
Sub-Section D _2
Title of the Module/Unit: BSN 701:  Management & Leadership
Learning Outcomes:
1. Competences

At the end of the module/unit the learner will have acquired the responsibility and autonomy to:

  • Apply leadership theories and frameworks to inspire, motivate, and empower teams to achieve organizational goals.
  • Analyze complex business situations and make effective decisions that align with organizational strategy.
  • Utilize conflict resolution strategies to facilitate productive communication and resolve workplace disputes.
  • Develop and maintain positive relationships with colleagues, superiors, and stakeholders.
  • Champion and manage organizational change effectively, navigating resistance and fostering employee buy-in.
2. Knowledge

At the end of the module/unit the learner will have been exposed to the following:

  • Critically evaluate the core principles underlying effective management and leadership practices, considering their historical development, evolution, and contemporary relevance.
  • Analyze and categorize different leadership styles based on theoretical frameworks and leadership traits, identifying their strengths and weaknesses in various organizational contexts.
  • Critically evaluate and compare competing theories of motivation, understanding their underlying assumptions and how they can be applied to inspire and engage employees in the workplace.
  • Apply ethical frameworks to analyze the potential consequences of management decisions, considering stakeholder interests, social responsibility, and long-term organizational sustainability.
  • Evaluate the effectiveness of various management strategies in achieving organizational goals, considering factors like industry, organizational culture, and resource availability.
  • Critically evaluate the theoretical and empirical relationships between different management and leadership styles, practices, and organizational performance across diverse contexts (industries, sizes, cultures).
3. Skills

At the end of the module/unit the learner will have acquired the following skills:

  • Apply management and leadership principles to real-world scenarios
  • Communicate effectively with stakeholders at all levels
  • Delegate tasks effectively in an organizational setting
  • Develop and implement strategic plans in a corporate setting
  • Facilitate team collaboration and problem-solving in a startup
  • Manage conflict effectively in the workplace
  • Coach and mentor others to develop their management and leadership skills
  • Manage time and resources effectively in the context of business
Sub-Section D _3
Title of the Module/Unit: BSN 702:  Finance
Learning Outcomes:
1. Competences

At the end of the module/unit the learner will have acquired the responsibility and autonomy to:

  • Analyze financial statements, assess financial risk, and value companies using established financial techniques.
  • Evaluate investment opportunities, recommend capital budgets, and make sound financial decisions to maximize shareholder value.
  • Develop and utilize financial models to forecast future financial performance and inform strategic decision-making.
  • Design and implement cost-control strategies, develop effective budgets, and monitor financial performance against benchmarks.
  • Understand the functioning of financial markets, evaluate various investment instruments, and develop sound investment strategies.
2. Knowledge

At the end of the module/unit the learner will have been exposed to the following:

  • Demonstrate a comprehensive understanding of fundamental financial principles including time value of money, risk-return trade-off, and capital budgeting techniques. This includes the ability to apply these principles to complex financial calculations and decision-making.
  • Critically evaluate and apply advanced financial concepts and theories to analyze and solve complex financial problems in diverse business scenarios.
  • Demonstrate the ability to bridge the gap between theoretical knowledge and real-world application by analyzing the impact of financial concepts and theories on actual financial markets and events. This includes understanding how market forces influence financial decision-making.
  • Critically evaluate and differentiate between various financial instruments (e.g., stocks, bonds, derivatives) and markets (e.g., equity, debt, foreign exchange) based on their unique risk-return profiles, trading mechanisms, and regulatory environments.
  • Analyze and interpret financial statements (balance sheets, income statements, cash flow statements) to extract key financial metrics and evaluate the financial health, profitability, and risk profile of an organization. This knowledge will be used to make informed investment decisions and recommendations
3. Skills

At the end of the module/unit the learner will have acquired the following skills:

  • Financial analysis: Students will learn how to analyse financial statements to assess the financial health of a company and make informed investment decisions.
  • Corporate finance: Students will learn how to manage the financial resources of a company, including raising capital, investing in projects, and distributing profits.
  • Investment banking: Students will learn how to provide financial services to corporations, such as underwriting securities and advising on mergers and acquisitions.
  • Financial markets: Students will learn how to trade in financial markets, such as the stock market and bond market.
  • Risk management: Students will learn how to identify, assess, and manage financial risks.
  • Financial modelling: Students will learn how to use financial modelling tools to build and analyse financial models.
  • Valuation: Students will learn how to value companies and other assets.
Sub-Section D _4
Title of the Module/Unit: BSN 703:  Marketing
Learning Outcomes:
1. Competences

At the end of the module/unit the learner will have acquired the responsibility and autonomy to:

  • Conduct market research, analyze customer behavior, and develop customer-centric marketing strategies.
  • Develop and manage the marketing mix (product, price, place, promotion) to achieve marketing objectives.
  • Develop and manage strong brands that resonate with target audiences and create competitive advantage.
  • Design and implement effective digital marketing campaigns across various platforms.
  • Utilize marketing analytics to measure campaign effectiveness, ROI, and optimize marketing strategies for continuous improvement.
2. Knowledge

At the end of the module/unit the learner will have been exposed to the following:

  • Critically evaluate and differentiate between various marketing strategies (e.g., product differentiation, cost leadership, market segmentation) and tactics (e.g., advertising, social media marketing, public relations) based on their suitability for specific target markets and desired marketing objectives.
  • Analyze and interpret qualitative and quantitative market research data to understand consumer behavior, motivations, and decision-making processes. This knowledge will be used to design and implement targeted and effective marketing campaigns that resonate with the target audience.
  • Critically evaluate and apply advanced marketing concepts and theories to analyze and solve complex marketing challenges in diverse industry contexts. This includes adapting marketing strategies to the ever-evolving digital landscape and emerging consumer trends.
  • Critically evaluate and compare the effectiveness of various marketing channels (e.g., traditional media, digital marketing platforms, influencer marketing) in achieving marketing goals. This includes considering factors like reach, cost, audience engagement potential, and return on investment to optimize marketing resource allocation.
3. Skills

At the end of the module/unit the learner will have acquired the following skills:

  • Practice marketing skills such as market research, data analysis, and campaign execution
  • Apply    marketing concepts and theories to real-world marketing situations
  • Plan a marketing campaign for a specific product or service
  • Design  a marketing strategy that is aligned with the overall business strategy
  • Use marketing research data to identify and understand consumer needs and wants
  • Create   marketing content that is engaging and informative
  • Show how to use marketing tools and technologies to plan, execute, and measure marketing campaigns
  • Operate marketing automation and analytics software to collect, analyse, and report on marketing data
Sub-Section D _5
Title of the Module/Unit: BSN 704:  Strategic Management
Learning Outcomes:
1. Competences

At the end of the module/unit the learner will have acquired the responsibility and autonomy to:

  • Analyze the internal and external environments of an organization using frameworks like SWOT and PESTEL, to identify opportunities and threats.
  • Develop and articulate a clear, concise, and compelling organizational strategy that aligns with the mission, vision, and competitive landscape.
  • Implement strategic plans effectively, managing resources, aligning departments, and driving organizational change.
  • Monitor and evaluate strategic performance, identify deviations from the plan, and make necessary adjustments to ensure strategic success.
  • Analyze competitive forces, identify competitive advantages, and develop strategies to outperform competitors.
2. Knowledge

At the end of the module/unit the learner will have been exposed to the following:

  • Critically analyze and articulate advanced strategic management concepts and theories, demonstrating a deep understanding of their underlying principles and applications. This includes the ability to communicate these concepts effectively to diverse audiences.
  • Critically evaluate real-world business scenarios through case studies, identifying the strategic decisions made by successful and unsuccessful firms. This analysis will be used to extract key learnings and refine understanding of strategic management principles.
  • Apply strategic management frameworks and theories to analyze and solve complex business problems in various industry contexts. This includes adapting strategies to changing market dynamics and emerging business challenges.
  • Identify and diagnose strategic issues facing organizations, and then formulate and evaluate potential strategic solutions based on relevant theories and frameworks.
  • Critically evaluate and differentiate between various strategic frameworks (e.g., SWOT analysis, Porter’s Five Forces) and tools (e.g., competitive analysis, scenario planning) based on their specific objectives and suitability for different strategic situations.
  • Evaluate and compare the potential consequences of alternative strategic choices, considering factors like industry dynamics, resource availability, and long-term organizational sustainability.
  • Analyze market intelligence data (competitor actions, financial statements, industry trends) to deduce the strategic objectives of competitors and inform your own strategic decision-making.
3. Skills

At the end of the module/unit the learner will have acquired the following skills:

  • Practice strategic analysis, formulation, and implementation within a team setting
  • Demonstrate an understanding of the strategic management process through written assignments and presentations
  • Show how to develop and implement a competitive strategy    for a specific organization
  • Plan a strategic change initiative that addresses a key organizational challenge
  • Design  a new business model that leverages emerging technologies and trends
  • Create   a vision and mission statement for a new organization or business venture
  • Construct a SWOT analysis to identify an organization’s internal strengths and weaknesses and external opportunities and threats
Sub-Section D _6
Title of the Module/Unit: BSN 705:  Economics
Learning Outcomes:
1. Competences

At the end of the module/unit the learner will have acquired the responsibility and autonomy to:

  • Apply economic theories and models to analyze market behavior, economic trends, and government policy implications.
  • Analyze economic indicators, understand monetary and fiscal policy, and assess their impact on economic growth and stability.
  • Analyze consumer behavior, firm behavior, market structures, and develop strategies for optimal resource allocation.
  • Analyze the impact of globalization on international trade, investment, and economic development.
  • Utilize economic models and data to forecast future economic trends and their implications for businesses.
2. Knowledge

At the end of the module/unit the learner will have been exposed to the following:

  • Separate economic variables into their component parts to better understand their relationships and dynamics
  • Subdivide the economy into different sectors such as industry, agriculture, and services
  • Analyse economic data and trends to identify patterns and relationships
  • Categorize economic goods and services based on their characteristics and uses
  • Classify economic systems based on their ownership of productive resources and distribution of goods and services
  • Compare the performance of different economies based on key economic indicators such as GDP growth, unemployment rate, and inflation
  • Contrast the benefits and drawbacks of different economic policies such as fiscal policy and monetary policy
  • Differentiate between different types of economic markets such as perfect competition, monopoly, and monopolistic competition
  • Separate the effects of different factors on economic outcomes such as the effects of education on economic growth or the effects of government spending on inflation
  • Subdivide the economy into different sectors such as the primary, secondary, and tertiary sectors
3. Skills

At the end of the module/unit the learner will have acquired the following skills:

  • Design a research study to collect and analyse economic data.
  • Operate an economic model to simulate the impact of different policies or economic shocks.
  • Apply economic concepts and theories to analyse the impact of a government policy on the economy.
  • Practice using economic data and analysis to identify and evaluate economic trends.
  • Demonstrate the ability to use economic models and frameworks to make predictions about economic performance
  • Apply economic concepts and theories to explain real-world economic phenomena, such as inflation, unemployment, and economic growth.
  • Practice using economic data and analysis tools to conduct economic research and draw conclusions.
  • Demonstrate economic reasoning and problem-solving skills by analysing complex economic issues and developing solutions.
  • Apply the concept of supply and demand to analyse the market for a particular good or service.
  • Demonstrate economic reasoning skills by explaining the causes of inflation and evaluating the effectiveness of different policy measures to control inflation.
Sub-Section D _7
Title of the Module/Unit: BSN 706:  Accounting
Learning Outcomes:
1. Competences

At the end of the module/unit the learner will have acquired the responsibility and autonomy to:

  • Analyze, interpret, and prepare financial statements in accordance with international accounting standards (IFRS).
  • Use financial statements to assess a company’s financial health, performance, and risk profile.
  • Apply accounting knowledge to understand cost structures, profitability, and make informed business decisions.
  • Implement and maintain internal controls to ensure accurate financial reporting and mitigate financial risks.
  • Utilize cost accounting and budgeting techniques to support cost management, planning, and decision-making.
2. Knowledge

At the end of the module/unit the learner will have been exposed to the following:

  • Analyze and classify accounting transactions based on their underlying nature, financial statement impact (balance sheet, income statement), and adherence to Generally Accepted Accounting Principles (GAAP).
  • Critically evaluate and apply GAAP to categorize assets, liabilities, equity, income, and expenses within the financial statements, ensuring accurate financial reporting.
  • Compare and contrast the accounting practices of different companies to identify variations in their application of GAAP, considering factors like industry standards and regulatory requirements.
  • Evaluate and differentiate between alternative accounting methods for specific transactions or events (e.g., cash vs. accrual accounting, FIFO vs. LIFO inventory valuation), understanding the impact of each method on financial statements and decision-making.
  • Demonstrate a comprehensive understanding of the accounting cycle, including the journalizing, posting, and adjusting entries required to maintain accurate and complete accounting records.
  • Analyze and compare different accounting information systems, including manual, computerized, and Enterprise Resource Planning (ERP) systems, evaluating their strengths, weaknesses, and suitability for various organizational needs.
  • Classify different types of accounts as either balance sheet accounts (representing a company’s financial position at a specific point in time) or income statement accounts (reflecting revenue and expenses over a specific period).
  • Evaluate and interpret different financial ratios, such as liquidity ratios, profitability ratios, and leverage ratios, to assess a company’s financial health, performance, and solvency.
  • Distinguish between accounting principles (broad conceptual frameworks guiding accounting practices) and accounting standards (specific rules and procedures mandated by regulatory bodies).
3. Skills

At the end of the module/unit the learner will have acquired the following skills:

  • Apply accounting concepts and principles to record and report business transactions.
  • Practice accounting procedures and methods to prepare financial statements and reports.
  • Construct a budget to forecast and manage a company’s financial resources.
  • Prepare a tax return for a company or individual.
  • Create a financial presentation to communicate financial information to a non-specialist audience.
  • Compose a report on the financial condition of a company or organization.
  • Arrange an audit of a company’s financial statements
  • Analyse financial statements to assess a company’s financial performance and position
  • Select    appropriate accounting methods and tools to analyse and report on a company’s financial performance and position
  • Examine the impact of accounting decisions on a company’s financial performance     such as the impact of choosing a different accounting method for depreciation
  • Infer trends and patterns from financial data such as using sales data to predict future revenue or using expense data to identify areas for cost savings
  • Take apart financial statements to understand the underlying accounting assumptions and principles
  • Examine the impact of accounting policies on financial statements
  • Subdivide financial statements into different components such as the current assets and non-current assets sections of the balance sheet or the operating expenses and non-operating expenses sections of the income statement
 
Sub-Section D _8
Title of the Module/Unit: BSN 707:  Advanced Topics in Management
Learning Outcomes:
1. Competences

At the end of the module/unit the learner will have acquired the responsibility and autonomy to:

  • Analyze and apply advanced management concepts in specific areas like organizational change management, project management, or knowledge management.
  • Independently research and critically evaluate emerging trends and challenges in the field of management.
  • Demonstrate competence in applying theoretical frameworks and best practices to address complex organizational problems.
  • Develop innovative solutions and propose effective strategies to improve organizational performance and achieve strategic objectives.
  • Contribute to the continuous improvement and adaptation of organizations in a dynamic and competitive business environment.
2. Knowledge

At the end of the module/unit the learner will have been exposed to the following:

  • Demonstrate a thorough understanding of complex management problems by identifying relevant theoretical frameworks, analyzing root causes, and comprehending the dynamics influencing various organizational contexts.
  • Acquire in-depth knowledge of different management theories and frameworks, including their underlying philosophical assumptions, methodological approaches, and their suitability for addressing specific management challenges.
  • Develop a comprehensive understanding of the various management roles and functions, encompassing their distinct responsibilities, core activities, and their contributions to overall organizational effectiveness.
  • Compare and contrast the effectiveness of diverse management practices across different organizational settings (e.g., size, industry culture). This includes understanding the impact of these practices on employee behavior, performance outcomes, and strategic goals.
  • Analyze the evolution of management thought by contrasting traditional perspectives with contemporary approaches. This includes comprehending the changing dynamics of leadership and organizational structures.
  • Gain a comprehensive knowledge of different leadership styles, including their strengths, weaknesses, and the impact they have on employee motivation, team dynamics, and overall organizational performance.
  • Differentiate between various types of organizational change (e.g., incremental, transformational) and their associated management implications, such as resistance management, communication strategies, and change leadership.
  • Analyze the impact of technological advancements on management practices, encompassing their influence on communication, decision-making, workflow automation, and the evolving nature of work itself.
  • Develop the ability to critically evaluate research findings and best practices in the field of management. This includes extracting relevant managerial insights to inform evidence-based decision-making and strategic choices.
  • Differentiate between micro-management and macro-management styles. This includes comprehending the impact of these styles on employee motivation, autonomy, and ultimately, organizational productivity.
  • Analyze the potential consequences of management decisions on various stakeholders (employees, customers, investors, communities). This includes fostering a strong understanding of responsible and ethical leadership practices.
  • Demonstrate a strong understanding of cause-and-effect relationships between different factors and organizational performance (e.g., employee satisfaction and productivity, innovation and profitability).
  • Develop a comprehensive understanding of the major subfields of management (strategic, human resource, operations), including their core concepts, tools, and their interconnectedness in achieving organizational goals.
  • Gain knowledge of different types of innovation and entrepreneurship, encompassing their characteristics, risk profiles, and potential impact on organizations and industries.
3. Skills

At the end of the module/unit the learner will have acquired the following skills:

  • Research emerging management challenges such as the management of diversity and inclusion or the management of remote workforces
  • Select appropriate management theories and frameworks to address specific management challenges
  • Take apart a complex management problem to identify its root causes and develop a comprehensive solution
  • Demonstrate the ability to lead and motivate teams to achieve organizational goals.
  • Show how to use management decision-making frameworks to make sound choices about the organization’s future.
  • Plan and implement management strategies to achieve the organization’s objectives.
  • Design and operate a performance management system to evaluate the effectiveness of managers and employees.
  • Compose a management report that assesses the organization’s progress towards its management goals
  • Use data analytics and decision-making tools to identify and evaluate opportunities for improvement.
  • Construct a management research study to investigate a specific management issue or challenge.
  • Prepare a presentation to communicate management findings and recommendations to organizational stakeholders.
 
Sub-Section D _9
Title of the Module/Unit: PMG 711: Advanced Project Management
Learning Outcomes:
1. Competences

At the end of the module/unit the learner will have acquired the responsibility and autonomy to:

  • Demonstrate leadership and innovation sustain strategic techniques and innovative solutions to the project problems.
  • Taylor and modify the state of art tools of the concepts related to project tasks assignments, procurement, quality and people management to the process of project management
  • Develop novel performance excellence methodologies applicable to a range of projects.
  •  Taylor and justify the selection of project constraints management methodology appropriate to the theoretical perspective or conceptual framework employed strategies and tools.
  •  Create assessment and analysis toolsets for the evaluation of the developed project plans to ensure that the optimum economic project solution is attained.
  • Evaluate the implementation of the assigned projects to ensure that the project plan converges with the actual implementation of projects milestones to mitigate time and budget discrepancies.
  • Assess the implementation of assigned projects in comparison with the risk management plan to ensure that any identified risks are controlled and mitigated.
  • Estimate required level of stakeholder engagement and accordingly construct a project specific stakeholders’ engagement and communication plan addressing both specialist and non-specialist information sharing needs.
  • Develop further advanced project management capacity professional development plans for self and key project management team members.
2. Knowledge

At the end of the module/unit the learner will have been exposed to the following:

  • Demonstrate the contemporary roles and responsibilities of the project manager, together with the leadership and organization skills essential to discharge this function in the workplace.
  • Develop critical and evaluative perspectives and in-depth knowledge of the theory and practice applied methodologies in project management.
  • Analyse the principles in the context of the challenges of project management.
  • Evaluate the knowledge and the critical understanding of various tools and techniques to plan projects to implement them within the defined management and organizational constraints.
  • Evaluate the risk applicable to the project to mitigate the identified risk by recommending appropriate measures.
  • Develop a critical understanding of tools and concepts related to information technology that enables a project manager proactively plan and implement successful projects.
  • Develop knowledge and sustainability innovation in the context of project management, society, and organizations.
3. Skills

At the end of the module/unit the learner will have acquired the following skills:

  • Develop appropriate decision-making and information Management tools for project planning and project control.
  • Analyse and apply appropriate methods of data analysis to project management scenarios.
  • Demonstrate appropriate theoretical concepts of project management considering legal and ethical considerations to contemporary projects.
  • Employ appropriate Information Systems and other innovative tools and techniques of project management to contemporary project scenarios.
  • Develop scope, cost, timing, and quality of the project management to meet the needs of stakeholders from multiple sectors of the economy.
  • Communicate information on project and people management-related issues clearly and unambiguously using relevant information technology and systems
Sub-Section D _10
Title of the Module/Unit: BSN 711: Quality Management
Learning Outcomes:
1. Competences

At the end of the module/unit the learner will have acquired the responsibility and autonomy to:

  • Analyze an organization’s needs and design a quality management system (QMS) that aligns with strategic objectives and industry best practices.
  • Select and apply appropriate quality improvement tools (e.g., Six Sigma, Lean Manufacturing) to identify and eliminate quality defects and enhance process efficiency.
  • Develop and implement a performance measurement system to monitor key quality metrics, identify areas for improvement, and demonstrate the impact of quality initiatives.
  • Promote continuous improvement within an organization by encouraging employee participation, ownership, and accountability for quality.
  • Effectively lead and motivate quality teams to achieve quality goals and objectives.
  • Demonstrate competence in applying service quality measurement tools (ServQual, ServPerf) to evaluate service delivery in organizations.
2. Knowledge

Upon course completion students will be able to:

  • Gain a comprehensive understanding of the latest research on quality management trends and practices, including cutting-edge technologies like artificial intelligence and machine learning. This includes comprehending their potential applications for quality improvement in complex and unpredictable environments.
  • Develop a strong knowledge base in root cause analysis for quality problems within complex systems. This includes understanding advanced problem-solving techniques to identify the underlying factors contributing to these issues.
  • Acquire in-depth knowledge of new and emerging quality management theories and frameworks. This encompasses understanding their core principles, methodologies, and limitations.
  • Critically evaluate the limitations of existing quality management practices, particularly in rapidly changing environments. This includes comprehending the challenges associated with these limitations.
  • Develop a strong understanding of the different quality management schools of thought (e.g., Deming, Juran, Crosby). This includes their core philosophies, key principles, strengths, and weaknesses in various organizational contexts.
  • Gain a comprehensive knowledge of various quality management tools and techniques (e.g., Six Sigma, Lean Manufacturing, TQM). This includes understanding their functionalities, applications, and suitability for different contexts based on factors like organizational culture, industry sector, and resource constraints.
  • Conduct a comparative analysis of quality management practices across different organizations. This includes understanding the key factors that contribute to their success in achieving quality objectives.
  • Explore the emerging interdisciplinary nature of quality management by surveying the latest thinking on its connection with other disciplines like leadership, strategy, and innovation. This includes understanding how these interdisciplinary connections influence quality management practices.
  • Develop a systematic approach to deconstructing complex quality management problems. This includes understanding the importance of data analysis and critical thinking skills in identifying the underlying factors that contribute to them.
  • Acquire knowledge of the Service Performance Measurements (ServPerf) and (ServQual) models and their core components
3. Skills

Upon course completion students will be able to:

  • Identify and assess quality problems in complex and unpredictable work or study contexts.
  • Develop and implement new strategic approaches to quality management.
  • Contribute to professional knowledge and practice in quality management.
  • Review the strategic performance of teams and identify opportunities for improvement.
  • Effectively manage change in complex and unpredictable environments.
  • Guide creation of a culture of quality and continuous improvement within an organization
  • Adapt quality management frameworks and methodologies to improve quality in different contexts.
  • Modify quality management tools and techniques to identify, analyze, and solve quality problems.
  • Develop the ability to critically analyze service encounters using the ServQual and ServPerf frameworks.
Sub-Section D _11
Title of the Module/Unit: BSN 712: Information and Communication Technology, and Digital Transformation
Learning Outcomes:
1. Competences

At the end of the module/unit the learner will have acquired the responsibility and autonomy to:

  • Analyze the impact of information technology (IT) on business operations, strategy, and competitive advantage.
  • Evaluate and select appropriate IT solutions to improve operational efficiency, communication, and data management.
  • Demonstrate competence in leading and managing digital transformation initiatives within an organization.
  • Develop strategies for leveraging information and communication technologies to innovate and create new business opportunities.
  • Contribute to the organization’s digital transformation journey by fostering a culture of innovation and technological adoption.
2. Knowledge

At the end of the module/unit the learner will have acquired the following knowledge and understanding:

  • Differentiate between ICT and digital transformation
  • Categorize different types of ICT and digital transformation challenges based on their root causes and potential solutions
  • Classify different ICT and digital transformation tools and technologies based on their underlying principles and assumptions
  • In-depth understanding of the latest ICT trends and technologies.
  • Knowledge of the business implications of ICT and digital transformation.
  • Critical understanding of the ethical and social challenges associated with ICT and digital transformation.
3. Skills

At the end of the module/unit, the learner will be able to:

  • Analyze the impact of ICT on business processes and develop strategies to leverage ICT to improve organizational performance.
  • Analyze the latest research on ICT and digital transformation trends, theories, and best practices to inform the development of innovative and effective ICT and digital transformation strategies and solutions in complex and unpredictable environments
  • Design, develop, and implement digital transformation initiatives.
  • Manage complex ICT projects and teams.
  • Compare the effectiveness of different ICT and digital transformation approaches in different organizational contexts
Sub-Section D _12
Title of the Module/Unit: BSN 713: Entrepreneurship
Learning Outcomes:
1. Competences

At the end of the module/unit the learner will have acquired the responsibility and autonomy to:

  • Identify and evaluate potential business opportunities, assess market feasibility, and develop innovative business models.
  • Develop and implement comprehensive business plans that outline the vision, strategy, and financial projections for a new venture.
  • Demonstrate competence in securing funding, managing resources, and building a strong entrepreneurial team.
  • Develop and implement effective marketing and sales strategies for launching new products or services.
2. Knowledge

At the end of the module/unit the learner will have acquired the following knowledge and understanding:

  • Have a comprehensive understanding of the entrepreneurial process, from ideation to launch to growth.
  • Be familiar with the key principles of business finance, accounting, marketing, and human resources.
  • Understand the legal and regulatory environment in which businesses operate.
  • Be aware of the latest trends and developments in the field of entrepreneurship.
3. Skills

At the end of the module/unit, the learner will be able to:

  • Identify and assess market opportunities, including the size and growth potential of the market, the needs and wants of potential customers, and the competitive landscape.
  • Develop and evaluate new business ideas, taking into account the market opportunity, the company’s resources and capabilities, and the team’s skills and experience.
  • Create and implement a business plan, including a detailed description of the company’s products or services, its target market, its marketing and sales strategy, its financial projections, and its management team.
  • Manage and grow a new business, including developing and implementing strategies for product development, marketing, sales, finance, and human resources.
  • Network and build relationships with potential customers, partners, and investors, in order to raise capital, secure partnerships, and generate sales.
Sub-Section D _13
Title of the Module/Unit: BSN 721: Recruitment Principles and Practices
Learning Outcomes:
1. Competences

At the end of the module/unit the learner will have acquired the responsibility and autonomy to:

  • Analyze talent needs and develop a recruitment strategy aligned with organizational goals and culture.
  • Utilize various sourcing channels and recruitment techniques to attract qualified candidates.
  • Implement effective assessment methods to select the right candidates for the job.
  • Develop and manage a strong employer brand to attract and retain top talent.
  • Conduct recruitment activities in accordance with relevant labor laws and regulations.
2. Knowledge

At the end of the module/unit the learner will have acquired the following knowledge and understanding:

  • Demonstrate a comprehensive understanding of different types of recruitment challenges (e.g., skills shortage, employer branding issues) by analyzing their root causes (e.g., labor market trends, organizational reputation). This includes comprehending potential solutions tailored to address these challenges effectively.
  • Acquire in-depth knowledge of various recruitment tools and techniques (e.g., job boards, social media recruiting, applicant tracking systems). This includes understanding their underlying principles, assumptions about candidate behavior, and their suitability for different recruitment goals.
  • Critically evaluate the effectiveness of different recruitment approaches (e.g., traditional job postings, targeted sourcing) in achieving desired outcomes (e.g., attracting high-quality candidates, increasing candidate diversity) across diverse organizational contexts (e.g., industry, company size).
  • Distinguish between the recruitment process (attracting and sourcing candidates) and the selection process (evaluating and choosing the best candidate).
  • Analyze and differentiate between various recruitment metrics (e.g., time-to-hire, cost-per-hire, offer acceptance rate). This includes understanding how these metrics can be used to measure the efficiency and effectiveness of recruitment efforts.
  • Examine the impact of diversity and inclusion initiatives (e.g., unconscious bias training, diverse interview panels) on recruitment outcomes (e.g., attracting a wider talent pool, fostering a more inclusive workplace).
  • Analyze the separate effects of various factors on recruitment performance (e.g., employer branding on candidate attraction, recruiter training on candidate quality). This includes understanding the interconnectedness of these factors and their influence on achieving recruitment goals.
  • Develop a comprehensive understanding of the recruitment process by subdividing it into distinct stages (e.g., sourcing, screening, interviewing, offer and hiring). This includes comprehending the key activities and best practices associated with each stage.
  • Explore the different perspectives on recruitment by surveying the viewpoints of candidates, recruiters, and hiring managers. This includes understanding the priorities, challenges, and desired outcomes of each stakeholder group within the recruitment process.
3. Skills

At the end of the module/unit, the learner will be able to:

  • Analyze the latest research on recruitment trends, theories, and best practices to inform the development of effective recruitment strategies and processes
  • Contrast the benefits and drawbacks of different recruitment channels such as social media recruiting and employee referral programmes
  • Infer candidate motivations and preferences from their resumes, cover letters, and job interviews
  • Investigate new and emerging recruitment technologies such as artificial intelligence and predictive analytics
  • Select appropriate recruitment tools and techniques   to address specific recruitment challenges in specific organizational contexts
  • Take apart complex recruitment problems to identify their root causes and develop comprehensive solutions
  • Expand the knowledge of recruitment principles and practices to apply them to new and complex business challenges